Shipping policy
30 DAY - RETURNS POLICY
At Stay Strong Brand we want you to be completely satisfied with your purchase.
If you decide that the product you purchased is no longer required, or you simply wish to return it you can do so. We accept returns for exchange or a refund within 30 days of the original purchase date - providing the product is unused, in its original packaging and accompanied by a valid receipt or Order Number and the returns form provided.
You will be responsible for the cost of returning the item to us in its original condition. Our returns policy excludes custom built bicycles, custom wheels or gift items. Carriage back to us is paid by yourself. We do not charge to send the replacement item to you.
IF YOU NEED TO RETURN SOMETHING TO US:
1. Return the item via the post or a courier of your choice with our completed returns form.
2. Please obtain a proof of postage or tracking number as we are not liable for loss or damage to goods returned. It is essential that you package the product well so that it arrives in an ‘As New’ condition, or else we reserve the right to reject your return or charge a few for the reduction in value.
You will be responsible for the cost of returning the item to us in its original condition. Our returns policy excludes custom built bicycles, custom wheels or gift items. Carriage back to us is paid by yourself. We do not charge to send the replacement item to you.
IF YOU NEED TO RETURN SOMETHING TO US:
1. Return the item via the post or a courier of your choice with our completed returns form.
2. Please obtain a proof of postage or tracking number as we are not liable for loss or damage to goods returned. It is essential that you package the product well so that it arrives in an ‘As New’ condition, or else we reserve the right to reject your return or charge a few for the reduction in value.
3. If you have assembled, fitted, tried or ridden the bike or part, it can no longer be returned. If you damage the product during installation, such as threading a pedal or crank, we cannot accept a return.
4. If a refund is required, we will only refund the value of the goods, and not the cost we billed you for shipping. If returning an entire order, Free gifts (other than sticker sheets) should also be returned, or we will deduct the cost from your refund.
5. Custom-built wheels, custom bikes and free gifts cannot be returned unless faulty.
6. We will process your return as soon as possible – normally within 5 working days. Refunds are made to your original payment method the same day but it can take up to five days to reach your account - this is dependent on your bank.
IMPORTANT: Items returned for exchange or refund MUST be returned un-used in new saleable condition with all manufacturers packaging returned. Please package your returns carefully as we will not accept returns that show signs of use or that are damaged. Returned products that cannot be re-sold by us as NEW will be subject to a fee to cover loss in value, or could be rejected altogether and returned to you at your expense. conditions are available on our website and do not affect your statutory rights.
FAULTY ITEMS
If you believe your item to be faulty please Contact us at info@staystrongbrand.com . If your product is faulty, we will refund the cost of returning the item to us (up to a maximum of $5 for smaller items and $10.00 for larger items).
SHIPPING ERRORS
If you have been shipped an incorrect size or colour and it is our error we will refund the return shipping cost also.